Faq
Find the answers to the most frequently asked questions about your De Dietrich appliances here:
What is the distributor warranty?
Should their product break down, the customer is entitled to have it repaired or exchanged by the brand's distributor. The warranty varies from retailer to retailer: it is generally 2 years for the major chains. Contact tradedepot.co.nz for your quires.
Where can I get my appliance repaired while it is still under warranty?
Contact us at 09 636 1111 - North Island Or 03 595 1700 - South Island to schedule an appointment.
Where can I get my appliance repaired when it is no longer under warranty?
If your appliance is no longer under warranty, services will be chargeable. Kindly contact us at 09 636 1111 - North Island Or 03 595 1700 - South Island to request a quote and/or schedule an appointment.
How can I get a copy of the De Dietrich catalogue?
The De Dietrich product catalogue can be downloaded from every page of this site via the "Catalogue" section at the header of the page.
Where can I buy spare parts?
Kindly visit us at 306 Neilson Street, Onehunga Auckland or 16 Watts Rd, Sockburn, Christchurch.
Contact us at 09 636 1111 - North Island Or 03 595 1700 - South Island for enquiries.
Can I bake bread in my oven?
Please refer to the user guide for your appliance.
Where can I get hold of a wiring diagram?
Unfortunately, we cannot provide you with diagrams of this kind, which are reserved for professional use.
If the information you are looking for is not listed, you can also contact us:
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